Contact Us

Contact channels

What to expect, and when

These are commitments, not aspirations. The clock starts when your message arrives, and runs on working days only.

Before you write to us

You will usually get an answer faster from one of these than from us, because they are written down and do not have to wait for a working day:

• Frequently asked questions — sizing, payment methods, delivery windows, account data.
• Shipping Policy — where we deliver, what it costs, what happens to a lost parcel.
• Return & Refund Policy — what qualifies, who pays return postage, refund timelines.
• Cancellation Policy — cancelling before and after dispatch.

If you are writing about an existing order, include the order ID (it begins TRN) in the subject line. It roughly halves the time to resolution.

Registered office

Written correspondence, including any formal legal notice under our Terms & Conditions, should be sent to:

[[ TODO: registered legal entity name ]]
[[ TODO: registered office address ]]

Please do not send returned goods to this address. Returns must be sent to the address on the returns label issued with your order — parcels sent to the registered office cannot be processed and will be refused.

Data protection requests

To ask what personal data we hold about you, to have it corrected or erased, or to object to how we use it, email tendora@gmail.com. We will ask you to verify your identity before we act, because handing your data to someone impersonating you would be the worse failure. Our Privacy Policy sets out the full list of rights and how we handle each one.